A working account of putting AI agents into a real business, including what they took over, what we refused to let them touch, and the one rule that keeps a human in every outbound decision.
The rule that services cannot scale was never about services. It was about founders. A decade of running a tech company, and which constraints turned out to be self-inflicted.
What it takes to build durable technology businesses from Albania, without venture capital, where cash flow is the measure rather than a funding announcement.
The unglamorous version. Approval queues, permission scoping, the failure modes nobody demos, and why the leverage comes from removing assembly work rather than removing people.
20 to 40 minutes, built around one argument and the numbers behind it.
Comfortable disagreeing in public, which is the only reason a panel is worth watching.
Half day, hands on, mapping a real pipeline and deciding what an agent should and should not own.
Remote or in person. I host a show myself, so I know what makes an episode worth editing.
I host Scaling the Unscalable, so I know what makes an episode easy to edit. I show up prepared, I do not recite a pitch, and I am glad to return the favour and host you. Everything below is yours to copy without asking.
Engjell Rraklli is a homegrown Albanian tech entrepreneur based in Tirana. He founded division5, a staffing marketplace placing vetted AI-native Balkan engineers with companies across Europe, and builds AI-powered business systems at divisionAI.
Engjell Rraklli is a homegrown Albanian tech entrepreneur based in Tirana. He founded division5 in 2015, today a staffing marketplace connecting vetted AI-native engineers across the Balkans with companies in Europe and beyond, and builds AI-powered business management systems at divisionAI. He writes about scaling service businesses and hosts the podcast Scaling the Unscalable.
Engjell Rraklli is a homegrown Albanian tech entrepreneur based in Tirana. He founded division5 in 2015 at the age of 23, with no capital and no network, and spent the following decade building it into a staffing marketplace that connects vetted AI-native engineers across the Balkans with companies in Europe and beyond. He also builds AI-powered business management systems at divisionAI, where agent-driven workflows run operations that previously required whole departments. He writes about scaling service businesses, the constraints founders invent for themselves, and building technology companies outside the established hubs. He hosts the podcast Scaling the Unscalable, and speaks on AI in operations, bootstrapped growth, and the Albanian and wider Balkan tech ecosystem.
14 recorded long-form interviews
Hosting Scaling the Unscalable. If you want to know how I handle an unscripted hour before booking me, that is the honest way to find out.
Tell me the audience, the date and the format, and I will tell you straight away whether I am the right person for it. If I am not, I will usually know who is.
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