How to Scale a Service Business in the AI Era
For twenty years the rule was that services don't scale. That rule was never about services, it was about founders. Here is what a decade of running division5 taught me, and what changed the moment AI removed the last real constraint.
Kindness as the ultimate business hack
They tell you business is a shark tank. They tell you to eat or be eaten. I disagree. After 11 years of building companies, failing, and starting over, I’ve realized something important...
Make your journey purposeful
A B2B service business will never claim it is changing the world. But providing careers that let young Albanians build their future here is a purpose worth having.
Provide a service people love to share
A few months into my entrepreneurial journey, I was trying to figure out how to stay in business. Without connections, it’s tough, especially when your clients are businesses.
Your service is your brand
As a young entrepreneur, I was fascinated with Apple’s brand. The idea that two tech guys could build a multi-billion-dollar company was inspiring, to say the least.
Service vs Product
I spent years trying to pivot away from services, for three reasons I now know were wrong. Every business scales, most founders just cannot scale theirs yet.
